ISO 9001 Clause 7 Resource Management And Doc Control
A perfectly designed process instantly collapses in the hands of an untrained operator or an uncalibrated device.
Although the heart of the system beats in planning, its muscle power lies in Clause 7, resource management. ISO 9001 stipulates that work must be executed by the right person (competence and training), with the right tools (infrastructure and calibration), and with the right information (documentation control). Corporate memory achieves permanence only when it is extracted from individuals' minds and embedded into the system; thus, the control of documented information is of vital importance.
Providing the necessary infrastructure, optimizing the work environment, and regularly calibrating measurement devices bring error rates close to zero. Simultaneously, ensuring that the most up-to-date versions of procedures and instructions are available in the field eliminates the possibility of non-standard production or service. Quality is an architecture that rises upon sufficient and properly managed resources.
